1. The Foreign Ministry’s Consular Call Center, in recognition of its services that contribute to the promotion of the happiness of the people of the Republic of Korea, was ranked highest in the Korean Service Quality Index (KSQI) of the call centers operated by 13 central government agencies of the ROK in 2016. The Korea Management Association Consulting organization compiled the KSQI.

2. The 24/7 Consular Call Center, set up on April 1, 2005, offers counseling services in overall consular affairs, including those concerning disasters and other incidents and accidents overseas, handling more than 250,000 cases in 2015 alone.

3. In order to help ROK nationals in emergencies overseas, the Consular Call Center has also been offering the “Rapid Overseas Remittance System” service since June 2007 and interpretation services in English, Chinese, Japanese, French, Russian and Spanish since July 2015.

4. Chosen as an outstanding call center, the Consular Call Center will continue efforts to improve the quality of its services to the public and provide world-class consular services as a frontline window for the protection of overseas Koreans.


* unofficial translation